What are the responsibilities and job description for the Business Relationship Manager position at Big Daddy Service Company LLC?
Big Daddy Service Company
The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued employee, you will receive the best pay and benefits along with the opportunity to learn and grow.
At Big Daddy Service Company, you will also be joining one of the fastest growing restoration companies in the country!
At Big Daddy Service Company, you will also be joining one of the fastest growing restoration companies in the country!
We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships with our company's clients to boost our brand and profits in the long run.
Responsibilities
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes.
- Aim to preserve customers and renew contracts.
- Approach potential customers to establish relationships.
- Gain solid knowledge of competitors.
Requirements and skills
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred.
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships.
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field