Big Night Entertainment Group - Nightlife Manager

Essential Duties and Responsibilities

As a Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Prepares service and production staff schedules in accordance with forecasted business volume. Responsible to alter production and employee needs with the varying daily business volume
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibits high performance standards and ensures all nightclub team members are providing exceptional service to patrons
• Performs nightly check outs and audits
• Investigate and resolve service/food quality complaints
• Supervise associates daily activities; assign responsibilities and provide clear / concise instructions while offering suggestions for increased productivity
• Enforces established safety practices and ensures quality standards are maintained
• Accountable for all sales and operating transactions in compliance with the policies and procedures
• Provide a positive, fun working environment for associates
• Other duties as assigned

Supervisory Responsibilities:

• Supervise 20-30 subordinate FOH employees per shift
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Skills/Qualifications

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• Minimum of 2 years' management experience in a full food and beverage, high volume upscale and/or club environment required
• High School Diploma required. Associate or Bachelor’s degree preferred
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
• Project Management - Develops project plans; Completes projects on time and budget
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
• Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust
• Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
• Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
• Organizational Support - Follows policies and procedures; Supports organization's goals and values
• Strategic Thinking - Develops strategies to achieve organizational goals
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• Workplace can have moderate to high stress levels
• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Shrine and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.