What are the responsibilities and job description for the Service Technician position at Bigfoot Beverages?
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As a Service Technician, you'll be the go-to person for installing, setting up, repairing, and maintaining our equipment at different accounts. You’ll get to use your troubleshooting skills to figure out the best way to fix or replace things, keeping everything running smoothly. You’ll work closely with the Lead Service Technician, Area Manager, and account teams, so good communication is key. It’s a hands-on, problem-solving role with lots of variety, and you'll get to make a real difference every day.
What "doing it right" looks like for our service techs:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Service company equipment and machines within accounts as scheduled and communicate with manager if service needs to be re-scheduled. Receive dispatched service calls and problem solve with managers or other technicians when resources are needed, or questions arise.
- Transport company equipment and machines from warehouse to designated accounts in a safe and efficient manner. Complete all applicable paperwork and follow up in accordance with company procedures.
- Install a range of company equipment or machines at accounts including but not limited to fountain, vending and coffee machines, beer taps or coolers. This process may include making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice.
- Complete repair work, preventive maintenance and cleaning on any existing equipment prior when necessary.
- Set-up, deliver and unload special event equipment or product at designated locations when scheduled.
- Establish and maintain customer relationships through a high standard of professionalism, behavior, respectful and attentive communication. Be courteous and responsive to customer service opportunities with a close attention to detail and accuracy. Ability to service all company related accounts.
- Follow company and account operating procedures when servicing accounts. This includes but is not limited to signing in & out, use of equipment and designated business hours.
- Communicate service updates, areas for problem resolution and scheduling conflicts with Lead Service Technician and Area Manager.
- Perform on-call duties as assigned.
What we need from you:
- High School Diploma or GED Required.
- Experience with mechanical, electrical or refrigeration systems.
- Valid DOT Medical Card Required.
It'd be great if you had some:
- Technical degree or certification.
- Equipment installation experience.
What's my shift:
This is a full-time position. The schedule has varying shift times and days based on the needs of the business and route. 40 plus hours weekly, with overtime as necessary. Shifts will not be completed until all required work and route stops are done.
As a service tech, you'll also need to:
Employee must meet company standards for driving a company vehicle, pass a pre-employment drug screen and background check. Employee must pass a DOT physical and obtain a Medical Card.
Change is the only constant:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $32