What are the responsibilities and job description for the Dietary Cashier- Casual position at Bigfork Valley Hospital?
Job Description Job Title: Cashier Department: Dietary Reports To: Dietary Manager FLSA Status: Non-Exempt Prepared By: Human Resources Prepared Date: 3/26/12 Approved By: Dietary Manager Approved Date: 3/27/19 Revised Date: 10/30/2024 SUMMARY Under the direct supervision of the Dietary Manager, the Cashier is responsible for providing customer service, selling and displaying Dietary food items, and receiving payment from customers for goods or services in the cafeteria. ESSENTIAL DUTIES AND RESPONSIBILITIES The Cashier must exhibit an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Bigfork Valley. Welcome customers and answer questions. Operate the point-of-sale system as a cashier during specified hours. Make change, issue receipts, take in returns, and issue credit or cash for returns. Countdown till and make daily deposits. Request change for next day. Handle and resolve customer complaints and make suggestions to improve the customer experience. Listen and understand customer needs. Maintain confidentiality. Maintain knowledge of cafeteria items and prices. Assist in setting up and taking down meals. Set up and tear down salad bar, keep salad bar area tidy during lunch hours. Dietary Cashier Page 1 of 5
Maintain coffee and creamer dispensers. Roll silverware for hospital trays. Fill condiments, napkins, cups, sleeves, straws, and to-go containers. Keep all essential items stocked in cupboards. Stock coolers as needed. Wipe down all counters, tables, and equipment. Keep the serving area tidy. Assist in the main kitchen as needed. Update chalkboards/signs as needed. Maintain and promote a positive work environment. Wash dishes during downtime. All other duties as assigned COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs; responds to requests for service and assistance. Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control. Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions. Written Communication - Presents numerical data effectively; able to read and interpret written information. Teamwork - Contributes to building a positive team spirit. Professionalism - Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness. Quantity- Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Attendance/Punctuality - Is consistently at work and on time. Dietary Cashier Page 2 of 5
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. Analytical Collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics; works well in group problem solving situations. Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills. Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Dietary Cashier Page 3 of 5
SUPERVISORY RESPONSIBILITIES None. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should be able to operate a computer-based point of sale (POS) system, have knowledge and experience with personal computers, Microsoft Office software, and internet. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. Dietary Cashier Page 4 of 5
I have read this job description and agree to work as assigned. ___________________________ ___________________________________ Employee Signature Date Dietary Cashier Page 5 of 5
Maintain coffee and creamer dispensers. Roll silverware for hospital trays. Fill condiments, napkins, cups, sleeves, straws, and to-go containers. Keep all essential items stocked in cupboards. Stock coolers as needed. Wipe down all counters, tables, and equipment. Keep the serving area tidy. Assist in the main kitchen as needed. Update chalkboards/signs as needed. Maintain and promote a positive work environment. Wash dishes during downtime. All other duties as assigned COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs; responds to requests for service and assistance. Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control. Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions. Written Communication - Presents numerical data effectively; able to read and interpret written information. Teamwork - Contributes to building a positive team spirit. Professionalism - Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness. Quantity- Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Attendance/Punctuality - Is consistently at work and on time. Dietary Cashier Page 2 of 5
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. Analytical Collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics; works well in group problem solving situations. Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills. Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Dietary Cashier Page 3 of 5
SUPERVISORY RESPONSIBILITIES None. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should be able to operate a computer-based point of sale (POS) system, have knowledge and experience with personal computers, Microsoft Office software, and internet. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. Dietary Cashier Page 4 of 5
I have read this job description and agree to work as assigned. ___________________________ ___________________________________ Employee Signature Date Dietary Cashier Page 5 of 5
