Service Advisor

Bill Black Chevrolet Cadillac is looking to add another experienced Service Consultant to our team:

Service Writer Responsibilities:

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Service Writer Qualifications:

GM Experience preferred but not required

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred
• Demonstrated communication, consultative, interpersonal and organisational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid driver’s license and an acceptable, safe driving record
• Must be dependable!

Benefits

• Medical/Dental/Vision Insurance
• 401K
• Paid vacation
• Excellent Culture
• Positive atmosphere
• Aggressive pay plan (up to 12.5% of gross)
• Work 1 Saturday from 8 till 2 every 7 weeks

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• service consultant/advisor: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $60,000 - $100,000