What are the responsibilities and job description for the Salesforce Administrator (Orlando) position at Biller Genie?
Do you consider yourself more of a problem solver than a Salesforce Administrator? We’re looking for someone who isn’t afraid to reach past the boundaries of the standard Salesforce Admin role, using their intelligence to bring solutions in all aspects of the organization; from scoping and future-proofing design to gathering requirements from our team, and building tools to automate redundant tasks.
This role is a hybrid position, requiring 3 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance.
About Us:
Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
What You'll Do:
- Administration of the production and sandbox Salesforce environments; responsibilities include configuring profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
- Implement and administer multiple Salesforce applications including Sales Cloud, Service Cloud, High Velocity Sales, Pardot, Knowledge, and Chat.
- Monitor and maintain security across the Salesforce platform. Enforce Information Security policies in Salesforce to restrict access of data and system processes to authorized users.
- Monitor and optimize Salesforce configuration to maintain peak system performance. Apply best practices across Salesforce environments to ensure maximum uptime, data quality and optimized Salesforce response time.
- Incident troubleshooting, resolution, and technical root cause analysis to permanently resolve problems.
- Build and maintain best processes to support admin functions such as onboarding, security audits, system monitoring, reporting & analytics
Qualifications:
- 5 years minimum direct administration and configuration experience on Salesforce platform.
- 3 years minimum hands-on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers).
- Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
- Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
- Salesforce Certified Administrator (Preferred).
Benefits:
Comprehensive Medical, Dental, and Vision Plans
401k with up to 4% Company Match
Flexible Open Paid Time Off (PTO) Policy
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.