Lead Technician

● Supervise a team of Tier I technicians, including hiring & training ● Supervise and support all IT Projects ● Active Directory user maintenance, assist end-users via phone, email remotely and in-person ● Collaborate with technical teams to help resolve problems/issues, as needed ● Continue to act as Tier II escalation person for Help Desk technicians with proper solutions ● Chair regular & special meetings for department technicians ● Coach and direct District Policies for department techs ● Manage Ticket Management System, Team Reviews of open items ● Manage deployment of NEW technology to entire District ● Perform walk-throughs as well as acquire quotes for Technology solutions – interactive boards, printers, etc. ● Technical support to end-users regarding computer hardware and software ● Manage inventory of all technology for District ● Communicate with manager regarding unresolved problems ● Hire, supervise summer technicians ● Plan and assist with imaging, install and update software for all computer labs in District periodically ● Respond to each inquiry, whether from a customer or co-worker in a professional and courteous manner ● Manage and order supplies for the tech department as needed ● Support all network printers in printer server environment ● Clear understanding and support the VOIP phone system for end-users ● Authorize and manage toner for District ● Oversee all district projectors – troubleshooting techniques, maintenance & parts ● Works with vendors to resolve hardware operating system issues; research, test and implement possible solutions ● Manage prep, deployment and maintenance for all Laptops, Interactive Boards and Chrome book carts throughout the District ● Configure and install Windows and Macintosh operating systems in response to the needs of the district ● Properly discard “old” equipment ● Identify and replace outdated hardware: such as laptops, desktops, printers ● Repair equipment that is “out of warranty” but still has usability ● Continue to perform Tier II Computer Technician responsibilities for the high school and any other school as needed