Manager - Sterile Processing Services

Develops objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountabilities include: quality of services; short and long range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management. The Sterile Processing Manager provides leadership and management within the sterile processing areas of the OR. The Manager is responsible and accountable for the coordination of the 24 hour/7 day a week operational and clinical activities.

Essential Job Functions

• Develops and oversees department cost centers to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic’s Code of Business Conduct and corporate compliance program.
• In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short and long range plans, and leads, develops and revises programs which enhance department services.
Coordinates the daily operation activities for the central supply/sterile processing unit. Responsible for the direction and development of the case cart supply systems, instrument inventory, and sterile processing functions.
• Leads department in the overall program development, and service priorities. Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution.
• Develops, implements, and maintains a realistic, cost-effective annual budget.
• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures compliance of department and staff.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
Provides leadership and leads the /sterile processing staff within the assigned department(s) in the accomplishment of organizational/departmental goals and objectives.
Performs the functions of interviewing, hiring, scheduling, establishing priorities and assigning workloads, orientation/training, performance appraisals, coaching/counseling, disciplinary up to and including discharge as coordinated with the Director and Human Resources. Responsible for adhering to established human resource management policies and procedures.
Plans appropriate staffing practices by maximizing the utilization of resources; forecasts and anticipates the personnel needs of department(s) with regard to fluctuations in the patient/resident workload and productivity standards; maintains staffing at agreed upon budgetary standards.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
Participates in the development of and assists with implementation of an education plan that addresses individual and departmental needs. Conducts regular staff meetings and directs the orientation and training of new staff and provides ongoing education to staff. Creates an environment in which personnel can realize personal growth and development through active participation in departmental decisions, opportunities for professional growth and consistent application of personnel policies.
) Organizes ongoing communication between all health care providers regarding aspects of patient/resident care and department(s) functions. Acts to resolve conflicts in a timely manner. Develops collaborative relationships with physicians to enhance quality practice and quality outcomes.
• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
• Performs other duties as assigned or needed to meet the needs of the department/organization.