What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Bimmer Motor Specialist?
Bimmer Motor Specialists - Coppell, TX
$700 - $800 a week
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We are looking for a high-energy and excellent customer service receptionist to join the BMS family.
BMS is a family owned luxury automotive repair facility that has been servicing the DFW metroplex for over 15 years. We believe our success starts with our employees and are passionate about creating a positive environment built on the idea of teamwork, integrity, and fun.
Job Description:
- Answer all calls in a professional and friendly tone and screen when necessary
- Check-in and create Repair orders for service advisors and intake the vehicle
- Assist with any & all Customer Service situations. Ensure that every customer is satisfied and happy
- Greet customers and enter customer information into our system
- Schedule weekly appointments accordingly
- Understand and take note of customer complaints or concerns to ensure customer satisfaction
- Customer Follow-up & Updates when needed
- Create callback notes for service advisor
- Consistently check email and texts for client communications
- Support the staff
- Check out and handle client payments accordingly
- Make sure the front area is kept clean and presentable
Our Ideal Candidate Will Possess:
- Clear and pleasant speaking voice
- Attention to detail with a strong organizational ability
- Ability to concentrate and listen amid distractions and interruptions; able to work under pressure
- Ability to take complete messages; including names, numbers, etc.
- Ability to relay call or telephone message to correct individual
- Possess excellent customer relations abilities, polite and courteous manner, cooperative attitude, team-oriented
- High School Diploma or equivalent
- Ability to communicate and understand English, including reading and writing. Spanish is a plus
- 3 or more years of customer service experience (Preferred)
- Professional appearance and work ethic
- Automotive terms or some background in cars or automotive industry is a plus
Job Type: Fulltime
Monday - Friday from 8:30am to 5:30pm
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid vacation/holidays
- Employee discount on parts and service
- Profit Sharing Program
- Closed on weekends
Work Location: In person
Salary : $18 - $20