What are the responsibilities and job description for the Customer Relations & Administrative Coordinator position at Bio Recovery?
About Bio Recovery:
Bio Recovery is a national leader company in the biohazard and crime scene cleanup industry, dedicated to delivering exceptional service and support to our customers and their families during challenging times. Our company is growing and we are adding to our dynamic operations team in our Patchogue, NY headquarters.
Job Summary:
We are seeking a motivated and detail-oriented Customer Relations & Administrative Coordinator to join our fast-paced team. In this role, you will be responsible for managing a high volume of telephone calls, engaging with customers in need of cleaning services following incidents such as crimes, accidents, illnesses, suicides, unattended deaths, interacting with insurance companies to manage the claims process on behalf of customers, and documenting our projects in our CRM system.
Because our business is a 24/7/365 business, YOU MUST BE AVAILABLE TO WORK AN 8-12 HOUR SHIFT ON BOTH SATURDAY AND SUNDAY. You will have your days off during the business week. If this doesn't work for you, thank you for considering us, but please do not apply!
Because our business is a 24/7/365 business, YOU MUST BE AVAILABLE TO WORK AN 8-12 HOUR SHIFT ON BOTH SATURDAY AND SUNDAY. You will have your days off during the business week. If this doesn't work for you, thank you for considering us, but please do not apply!
Responsibilities:
- Answer and direct incoming telephone calls with professionalism, courtesy and empathy.
- Convey the company's value proposition and sell the merits of our services to prospective customers.
- Engage with previous customers to evaluate their satisfaction and solicit their feedback, including online reviews.
- Coordinate the processing of insurance claims and maintain accurate and organized records.
- Arrange appointments for cleanups and dispatch our crime scene cleanup technicians, as needed.
- Handle sensitive information with confidentiality and discretion.
Qualifications:
- Previous experience in an administrative role, preferably in a fast-paced office environment.
- Excellent communication skills, both verbal and written, including comfort with promoting the company's services.
- Experience processing property and casualty insurance claims is a HUGE plus.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Google Office Suite and/or other relevant software applications such as CRM software.
- Sensitivity to the needs of grieving families and the ability to handle emotional situations with empathy and professionalism.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health and dental insurance and paid time off.
- Opportunities for professional development and advancement within the company.
- Supportive and collaborative work environment with a dedicated team.
Salary : $40,000 - $60,000