What are the responsibilities and job description for the Customer Service Representative position at BioTouch?
Customer Service Representative
ESSENTIAL DUTIES AND RESPONSIBILITIES: Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed.
JOB RESPONSIBILITIES:
- Processes all levels of orders when needed
- Answer phones, manually entering orders
- Has basic knowledge of commonly-used concepts, practices, and procedures
- Effectively communicate with customer on multiple levels
- Monitor Customer Service Inbox
- Provide service levels that meet customer and operational needs while achieving department goals and objectives
- Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account
- Enter/Handle Customer Complaint Cases when received
- Able to meet Performance Expectations
- Other duties as assigned
MINIMUM REQUIREMENTS:
- Strong knowledge of Microsoft Windows & Office
- Have a strong understanding of our products and services to effectively handle inbound and outbound calls
- Ability to prioritize and shift priorities quickly as need dictates
- Strong verbal and written communication skills
- Team-oriented with commitment to the success of the team and organizational goals
- Ability to meet tight deadlines
- Ability to multi-task
- High school diploma or equivalent
- Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:
- Department hours are 8:00 am – 7:00 pm Monday thru Friday, shifts vary within these operational hours
- Ability to sit and/or stand for long periods of time.
- Ability to perform repetitive motion.
- Willingness to work overtime as required.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.