Buyback Specialist

Department: Buyback

Location: Remote

Compensation: $22.00 - $24.00 / hour

Description

The Buyback Specialist is responsible for facilitating buyback transactions on behalf of customers. They are expected to collaborate very closely with customers and outside entities involved: such as but not limited to custodians, wholesalers, depositories as well as other company departments to ensure the sell is properly initiated and fully completed with accuracy and speed.

Key Responsibilities

• Establishes and maintains positive working relationships with all parties involved.
• Able to perform well in a fast paced, time sensitive and high-pressure environment.
• Able to perform and execute buybacks with minimal error rate.
• Must have exceptional attention to detail.
• Analyzes customer files and accounts to make certain the most up to date information is reflected.
• Reviews all incoming and outgoing documents for accuracy.
• Sends out required documents and follows up with the appropriate party to ensure documents are received and/or executed in a timely manner.
• Provides status updates to customers, team members, and management.
• Ensure incoming and outgoing payments are received and sent out accordingly and in a timely manner.
• Facilitate and coordinate with appropriate parties regarding the shipment of precious metals to proper facilities.
• Continuous inspection of reports to identify any potential issues or delays. If any issues arise or are foreseen, you must immediately alert and follow up with proper departments to determine the next best course of action and execution.
• Any other Buyback department related duties.
  
  

Skills Knowledge and Expertise

Adaptability ‐ Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation.

Communications ‐ Exhibits good listening and comprehension. Exceptional written and verbal communication skills, specifically, following up to ensure resolution. Excellent phone etiquette and an ability to maintain grace under pressure.

Customer Service ‐ Displays courtesy and sensitivity, while maintaining a positive attitude. Must have a customer service background. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving ‐ Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving

Multi-Tasking - Rotates concentration from one activity to another with confidence and efficiency. Balances competing demands by prioritizing most critical and pressing tasks first.

Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.

Benefits

• Medical, Dental, Vision, 401k
• Vacation: 2 weeks paid annually, up to 3
• Paid Holidays
• Annualized Performance Bonus
• Remote Flexibility - Work From Home