City Walk Ambassador

ABOUT CITYWALK BHAM:

The recent completion of Birmingham’s I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.

City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N – almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. For more information visit www.bjcc.org.

Summary/Objective 
 The Ambassador is responsible for providing an exceptional guest experience and customer service to visitors of City Walk BHAM. These responsibilities include responding to and resolving public questions, complaints and requests as necessary in a prompt, effective and courteous manner. Providing timely information about City Walk BHAM and the surrounding areas. A City Walk Ambassador will monitor City Walk BHAM activities ensuring visitors comply with park rules and policies including in the skate park, pickleball courts, amphitheater, and etc. Monitoring City Walk BHAM to ensure it is clean, safe and well maintained.   

 Essential Duties/Responsibilities  

Demonstrates understanding and full performance ability in each of the following:

• Displays a courteous, welcoming and professional demeanor. 
• Serves as a first point of contact for public inquiry and customer venue questions. 
• Engage with and provide general information to patrons regarding venue rules and policy, as well as general venue inquires. 
• Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well-maintained. 
• Close/secure assigned venue areas, conducting closing inspection to ensure cleanliness and equipment is well maintained.  
• Checks guests in and out for event or rental space guests as required. Enforces venue and event hours of operations. 
• Frequently monitors the venue and activities to ensure safe, clean environment. Ensuring equipment is well maintained. 
• Conducts daily inspections of facilities and equipment, documents findings and refers to venue operations for repair or maintenance resolution. 
• Promptly communicates unsafe conditions maintenance issues or areas in need of cleaning to supervisor or other point of contacts as assigned by management. 
• Monitors restrooms to ensure a clean and safe environment.
• Contact supervisor or manager if issues arise beyond your scope or ability to resolve. 
• Assist with maintaining records of visitors and/or event attendees as required by management. 
• Assist with event coordination including, setting up and post event clean-up of tables, chairs and etc. for assigned events.   
• Complete administrative tasks such as daily reporting and checklists.
• Performs other duties as required.

 Competencies

Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Adaptability/Flexibility, Organizational Skills, Detail Orientated, Initiative, Problem Solving, Responsiveness, Safety Focus, Risk Assessment, Training and Development.

 Work Environment

This environment is fast paced and moderately demanding. Work is typically performed outdoors, regularly exposed to wet and/or humid conditions and outside weather conditions.

 Physical Demands

Duties require extended periods of standing and walking. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 50lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.  

Position Type/Expected Hours of Work
 Part-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education and Experience 

• Minimum of one (1) year related knowledge, experience, and skills in customer service, park operations, working with the public, or similar position preferred.
• High School Diploma or G.E.D, preferred. 
• Valid State of Alabama Driver License. 

Additional Eligibility Qualifications

• Capable of working independently without continuous supervision.
• Demonstrate the ability to interact with the public in a professional, positive and confident manner.
• Ability to understand oral and written instructions in English.
• Ability to work in a team environment. 
• Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work. 
• Effectively manage conflict in a diplomatic and professional manner. 
• Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.