AAA Call Taker/Dispatcher

We are seeking a compassionate, organized, and quick-thinking individual to join our team as a AAA Call Taker/Dispatcher. In this crucial role, you will be the first point of contact for our members in need of roadside assistance. You will be responsible for a high volume of inbound calls, assessing their situation, and dispatching the appropriate service to their location.

Key Responsibilities

• Answer Inbound Calls: Respond to incoming calls from AAA members requesting roadside assistance.
• Make Outbound Calls: Place calls to verify member information, confirm service details, and follow up on service requests as needed.
• Active Listening & Empathy: Listen attentively to members' needs, showing empathy and understanding during stressful situations.
• Accurate Information Gathering: Verify all necessary information, including the member's location, vehicle details, and the nature of the issue.
• Dispatch Services: Efficiently dispatch service providers to the member's location, ensuring a timely response.
• Maintain Communication: Keep members informed of their service provider's estimated time of arrival (ETA) and any updates.
• Maintain Records: Accurately document all call details, service requests, and dispatch actions in our system.
• Team Collaboration: Work closely with other dispatchers and supervisors to ensure seamless service delivery.
• Problem Solving: Handle difficult situations and resolve member issues with professionalism and a calm demeanor.

Qualifications

• High School Diploma or equivalent.
• Previous experience in a call center, dispatch, or customer service role is highly preferred.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced and high-pressure environment.
• Strong geographical knowledge of the Anaheim/Orange area.
• Proficiency with computers and a willingness to learn new software.
• Exceptional problem-solving skills and a strong attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• A positive attitude and a commitment to providing outstanding customer service.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Nights as needed
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Dispatching: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Anaheim, CA 92806 (Required)

Work Location: In person

Salary : $18