What are the responsibilities and job description for the Patient Experience Concierge position at BJC Healthcare?
Overview
Daily Pay Available!
Looking for a fulfilling job that lets you help patients and families in need? Look no further than St. Louis Children's Hospital! We're currently seeking a Patient Experience Conciergeto join our team. As a Concierge, you'll provide a reassuring presence while interacting with patients and their families. Join us in our mission to provide quality care and make a difference in our patients' lives.
- Full Time Role - 40 Hours a Week
- 11a to 11p ( 8 to 10 hour shifts possible between these hours)
- Weekends required
- Lot of walking in Emergency department
Responsibilities
St. Louis Childrens Hospital is dedicated to improving the health and lives of children. As one of the top-ranked childrens hospitals in the country, St. Louis Childrens provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to do whats right for kids.
Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Childrens commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.
St. Louis Childrens consistently ranks among Americas Best Childrens Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Childrens was one of eight childrens hospitals to rank in the top 25 of all 10 specialties. The hospitals academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Childrens has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).
Qualifications
Role Purpose
This position is an essential element that supports clinical care by assisting the customer to accomplish their goals during each encounter. The role builds a consistent and integrated service delivery process in both inpatient and outpatient setting that not only meets the needs of the customer but exceed their expectations which establishes satisfaction and loyalty.
Responsibilities
Minimum Requirements
Education
Experience
Preferred Requirements
Supervisor Experience
Benefit and Legal Statement
BJC Total Rewards
At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
