What are the responsibilities and job description for the Reservations Agent position at Black Desert Resort?
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Overview:
The reservation agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.
Job Specification:
Onsite: Black Desert Resort
Why Join Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Job Summary:
The reservation agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.
Job Specification:
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full Time / Weekends / Holidays
Pay Range: $15 - $16/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us:
- Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, meals at employee dining room, local discounts, and employee rates on hotel stays.
- Dynamic Environment: Opportunity to work with amazing team members in a luxurious resort setting with diverse events.
- Career Growth: Opportunities for professional growth and advancement in the culinary and hospitality field.
Job Responsibilities including but not limited to:
- Handle incoming calls and emails for room reservations, modifications, and cancellations.
- Provide detailed information about resort amenities, services, room types, and rates.
- Use the reservations system to check availability and book reservations accurately.
- Assist guests with special requests and inquiries in a professional and courteous manner.
- Collaborate with other resort departments to ensure guest requirements are met.
- Process reservation-related paperwork and maintain accurate records.
- Follow up on guest bookings and confirmations.
- Identify and maximize room sales opportunities to enhance revenue.
- Address and resolve any issues or concerns that arise during the reservation process.
- Maintain up-to-date knowledge of resort events, promotions, and policies.
Preferred Qualifications and Skills:
- Previous experience in customer service or reservations is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in computer systems and ability to learn reservation management software.
- Excellent phone etiquette and customer service orientation.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with good organizational skills.
- Flexibility to work in shifts, including weekends and holidays.
Salary : $15 - $16