Business Lender II

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Responsible for establishing business relationships with commercial borrowers by providing lending and product expertise while ensuring loan quality and deposit growth for the Credit Union. Responsible for ensuring the business credit operations are in accordance with established policies and results in maximum volume and profit for the Credit Union.

Essential Duties/Responsibilities

1. Responsible for approving, rejecting, and processing business loan applications; verifying applications for completeness; conducting credit investigations; determining value and status of collateral (if any); establishing a signature limit (if applicable); and documenting business loans as per Credit Union policy and procedures.
2. Participate directly in the Credit Unions business development program by identifying member needs, developing individual calling programs and conducting outside member calls in order to attract new business and ensure the profitable penetration usage of financial products and services. Counsel members on business management and financial matters where possible.
3. Facilitate business lending by seeking potential clients. Effectively explain Credit Union business products and services.
4. Cross-sell a full range of Credit Union products and services to present and potential members and recommend the best way BHFCU may serve them.
5. Review and understand the BHFCU business loan policy and procedures and remain current on changes of such matter.
6. Participate in recommending changes in business lending policies and operational procedures that are consistent with overall Credit Union policies and operating objectives.
7. Assist the Business Lending Manager, fellow lenders, and support staff in enhancing employee understanding and commitment to loan growth and quality services of the Credit Union.
8. Develop and grow business member relationships using BHFCUs member service quality goals and philosophy. Maintain and seek knowledge of Credit Union products and services, operations systems/processes, member product penetration techniques, industrial trends, etc.
9. Organizes work, with the direction of the Business Lending Manager, to accommodate walk-in/phone members and proactive contacts with our business members.
10. Schedules proactive contacts (mail, phone, in person) with members to recognize value of relationship; assesses needs and builds rapport; conducts follow-up activities; track contacts and progress on contact management system.
11. Continuously uses information (systems, sales report, etc.) to monitor progress against goals; takes needed actions; seeks coaching and advice as needed.
12. Provides referrals to internal team members, based on size and complexity of loan requests. Makes appointments as necessary.
13. Establish ongoing profiles of key members to understand financial needs of both short and long-term borrowers.

Other Duties/Responsibilities

1. Listens to member inquiries, requests and problems; resolves issues in a timely manner in accordance with member expectations and guidelines of all policies and procedures.
2. Tracks repetitive member issues and shares with appropriate staff so problems can be minimized and efficient processes can be improved, making more time for member contact.
3. Maintains confidentiality of complex and sensitive issues.
4. Documents all matters in a business relation, generally by written loan comments; XP comments; or verbal discussion with the Business Lending Manager.
5. Performs other duties required or assigned.

Job Knowledge

1. Must demonstrate characteristics of a highly motivated, high-energy and positive person that is self-motivated and a team player.
2. Must possess the ability and desire to learn and improve member relations skills, interpersonal skills, delegation skills, team player skills and good organization skills.
3. Should have entry level working knowledge of the rules, regulations, policies and procedure governing credit union services.
4. Possess the ability and desire to become knowledgeable about the organization's policies/procedures and Credit Union's service philosophy.
5. Familiar with technology to be able to learn and understand the Credit Unions computer systems.

Job Qualifications (Ability)

1. Ability to understand and follow complex written and oral instructions.
2. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
3. Ability to express oneself, clearly and concisely, both orally and in writing.
4. Ability to prepare and maintain confidential records and reports.
5. Ability to gather, assemble, correlate, and analyze research data and develop solutions.
6. Ability to analyze statistics and financial data.

Job Qualifications (Education/Experience)

Job requires a four-year college level of language, math and reasoning skills. Two to three years of lending experience, preferably in commercial lending, is acceptable. Formal training should be supplemented with continuing education.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment.  BHFCU adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of the Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, religion, national origin, physical or mental disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability that substantially limits a major life activity, but who are otherwise able to perform the essential functions of the job.

Qualifications