What are the responsibilities and job description for the Host position at BLACKBARN?
As theHost, you manage the reservations system for the restaurant and are the first point of contact for guests. We are looking for mature candidates who enjoy socializing with guests, building connections, optimistic and are outgoing and who enjoys interacting with people. This is a great opportunity for someone looking to grow within the hospitality field and to work in a teach & support environment.
Essential Functions
- Taking reservations via phone, email, and in-person
- Managing Floor Plans in Open Table
- Menu creation and printing
- Answering all phone calls
- Properly forwarding and transferring all calls to the proper extensions
- Assisting guests with directions if needed
- Proper knowledge of our location, hours of operation and menus to assist guests if they have any questions
- Accurately and courteously taking all reservations and entering them into Yelp Reservations
- Assigning reservations to tables to ensure all reservations are accommodated for
- Greeting all guests upon arrival
- Offering coat check to guests
- Seating guests at the proper table according to the OpenTable Reservations system
- Notifying server/manager of any particular guest needs or requests ( i.e., allergy or special occasion)
- Thanking each guest upon departure
- Assisting in any other task as needed
Competencies
- Customer Focus.
- Communication Proficiency.
- Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.
Salary : $18 - $20