What are the responsibilities and job description for the Front Desk Receptionist position at BLACKHAWK COUNTRY CLUB?
Job Details
Description
Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.
As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.
Position Summary
The Front Desk Receptionist at Blackhawk Country Club is responsible for creating a positive first impression for members, guests and visitors. This role is crucial in ensuring smooth and efficient operations at the front desk, serving as the initial point of contact for all inquiries, and supporting various administrative tasks including F&B menu changes and other similar projects.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Greeting Members and guests in person or over the phone
- Manage incoming calls efficiently, routing them to the correct departments or individuals
- Provide information and resources when required
- Handling mail and packages
- Perform general office duties such as data entry, filing, copying and scanning
- Ensure front desk and lobby areas are clean, organized and welcoming
- Guide Members and guests to dining areas, provide information about menus, and assist with reservations for F&B services and special events.
- Assist other departments with administrative tasks like,
- Support member wine programs, requests and purchases.
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- Utilize knowledge of the club's F&B offerings and schedule to provide comprehensive assistance to Members and guests.
- Communicate effectively about Club amenities, enhancing the guest experience by aligning with the club’s service standards.
Qualifications
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Industry Experience:
- Experience in private clubs or hotels, especially in roles involving Food & Beverage operations, is highly preferred.
- Technical Proficiency:
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint for handling various administrative tasks.
- Familiarity with Club Essentials software and Canva for managing club operations and creating visually appealing materials.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Mobility: The role may require frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching to assist guests or deliver messages within the Club.
- Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary unto 20 lbs.
- Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, handling paperwork, and managing inventory.
- Vision: Clear vision and the ability to read written documents, computer screens, and equipment displays are essential.
- Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
WORK ENVIRONMENT
- Indoor/Outdoor Setting: The majority of work is performed indoors.
- Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.
- Noise Level: The work environment can be fast-paced and may involve moderate levels of noise from members, guest and staff.
- Pressure: The role often involves working under pressure, especially during busy season and events.
- Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
- Safety: Adherence to health and safety protocols.
Blackhawk Country Club is an equal opportunity employer.
Salary : $20 - $24
