What are the responsibilities and job description for the Desk Security Officer position at Blackwell Professional Support Services Inc?
Shift Days: Friday - Tuesday
Shift Hours: Friday 11:00 PM - 7:00 AM, Saturday 7:00 PM - 7:00 AM, Sunday 7:00 PM - 11:00 PM, Monday & Tuesday 10:30 PM- 6:30 AM
As a Desk Security Officer with Blackwell Professional Support Services, Inc., you will be posted at a desk where you will oversee a physical property, assist the needs of clients, tenants, and visitors with high-touch customer service, collaborate with third party vendors, and meet the demands of the property. This position reports directly to the Security Supervisor.
Role and Responsibilities
- Provide excellent customer service to clients, vendors, and visitors
- Maintain approved access control to the property, verify employee badge identification, monitor badge access system, and issue temporary badges as needed
- Greet and register all guests and issue guest badges with appropriate clearance level
- Ensure the desk is well organized and equipped with necessary supplies
- Observe and report events throughout the day. Complete detailed security incident reports for all events occurring on shift
- Maintain steady, organized, and efficient traffic pattern in the desk area
- Answer client, vendor, and visitor questions and incoming calls
- Respond to emergency situations within the desk area in accordance with department policies and procedures
- Maintain excellent communication and reporting
- Monitor cameras, alarm systems, and other specialized software
- Utilize a computer system to maintain digital records and communication
- Additional property specific duties may be required
Benefits
- Leading industry compensation
- Medical, Dental, and Vision benefits
- Paid Time Off (PTO)
- Employee referral program
- Major holidays paid at 1.5x hourly rate
- Available overtime and special detail opportunities
- Continuing education, development, and cross-training
- Performance raises
