Provider Electronic Health Record Trainer

PURPOSE OF THIS POSITION

The primary role of the Provider EHR Trainer is to develop and deliver a comprehensive training program for providers at all BVHS acute and ambulatory locations. This position will work to optimize the provider workflow, meet training objectives and provide on-going provider support on workflow and standard desktop software.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Develops and delivers comprehensive training programs for healthcare providers on EHR system functionality, workflows, and best practices. Develops customized training materials and sessions to meet the specific needs and preferences of different provider specialties and roles.
• Duty 2: Provides flexible training schedules to accommodate provider needs.
• Duty 3: Evaluates training effectiveness to ensure needs of the end user are addressed. Coordinates with others as necessary to address additional training needs of providers.
• Duty 4: Serves as a subject matter expert on provider workflows, providing guidance/support regarding EHR functionality, troubleshooting issues and implementation of resolution.
• Duty 5: Stays abreast of industry trends, best practices, and regulatory requirements related to EHR systems and provides recommendations to enhance current workflows.
• Duty 6: Participates in the design, development and implementation of provider workflows and other EHR-based workflows that impact provider workflows to enhance patient care and safety.
• Duty 7: Collaborates with clinical teams and IT staff to analyze workflows and identify opportunities for process improvement and optimization using EHR data and clinical informatics tools.
• Duty 8: Coordinates and provides go live support for new providers at our locations.
• Duty 9: Prepares for and participates in meetings with supervisors and other stakeholders to provide status updates on requested enhancements, describe upcoming changes, outline areas of deficiencies, etc.
• Duty 10: Utilizes change management process for all system changes and monitors application roadmaps for updates and patching.
• Duty 11: Participates in projects that impact provider workflow, helps to develop the action plan and executes on the action items.
• Duty 12: Liaison between Providers and technical teams to ensure requirements, specifications and timelines are understood and accomplished. Works with vendors on resolving issues and determining functionality requirements.

REQUIRED QUALIFICATIONS

• Associate’s or Bachelor’s degree in a related field OR 2 to 5 years’ experience in training and development
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Experience in Microsoft Office training and support
• Strong written, oral, and interpersonal communication skills
• Strong presentation skills for small and large audiences
• A willingness to maintain the knowledge necessary to support a dynamic environment and a positive attitude
• The ability to work independently and in a team environment
• The ability to be on call
• Well-developed time management and organizational skills
• Self-motivation, the ability to work well under pressure, follow instructions and a willingness to accept responsibility
• A professional appearance, poise and self-confidence
• Positive service-oriented interpersonal and communication skills required.

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• Educational background or professional experience in learning and education
• Experience utilizing or supporting Electronic Medical Records (EMR's) such as Cerner, Epic, etc a plus.

PHYSICAL DEMANDS

Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50lbs.