What are the responsibilities and job description for the Gainsight Operations Manager position at Bloomerang?
Gainsight Admin
Customer Success ᐧ Remote, United States
Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.
In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.
The Role
As a Gainsight Administrator, you will play a crucial role in driving value for customers across the lifecycle as a valuable partner on the Customer Success team. The ideal candidate for this role will have experience using Gainsight to offer a personalized digital touch for customers. A background in customer facing roles (Support, Implementation, CS) or non-profit experience is a plus.
What You Will Do
- Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives
- Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance
- Lead the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, scalable solutions
What You Need to Succeed
- Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
- Experience as end-user of a CRM, customer support system, or marketing automation system
- Gainsight Level 2 Admin Certification
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
- Experience working in customer success, or equivalent understanding of key customer success principles
- Demonstrated project management, business analysis, and problem-solving
- Experience working in cross-functional teams
- Self-starter, demonstrating leadership of owned projects
- Excellent written and verbal communication and presentation skills
- Strategic thinking and prioritization
- Problem solver with a systems mindset
Nice to Haves But Not Required
- Gainsight experience as end-user
- Salesforce administration experience or certification
- Customer-facing experience, especially as a Customer Success Manager
- Experience interacting with senior leadership and managers
- Experience in operations for customer success, sales, support, services, or marketing
- Experience in data analysis, business intelligence, and design of reports and dashboards
- Understanding of data structures, data modeling, and database management
Benefits
Health Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door.
Compensation
The salary range for this position is: $64,000 - $86,500. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.