Camera Network Operations Center Technician

Overview

Our in-house engineering department develops and designs products for use in the public safety sector. Our Production Specialist are the essential team members who make our products. We are seeking team members who will help monitor our high quality, technologically advanced products for our customers nationwide.

SUMMARY DESCRIPTION

Perform all activities associated with the monitoring and remote troubleshooting of speed enforcement camera apparatus. Work closely with field service team members to meet service expectations. Work toward advancement within the growing service department by providing excellent customer service and desire to improve.

I. ESSENTIAL DUTIES AND TASKS

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

· Maintain a high level of attention to detail.

· Prevent on-the-job injuries by attending safety meetings, wearing required safety equipment; cleaning work area; and maintaining awareness of hazmat manuals, ISO Standards, and safety equipment.

· Provide analysis using a network dashboard with faults, error codes, and log files as well as manufacturer interfaces based on equipment type.

· Monitor, troubleshoot, and resolve issues affecting network quality and availability as well as monitor and track downtime.

· Work with outside vendors to optimize the physical alignment of each camera.

· Create support tickets when issues arise and track through repair process.

· Support maintenance and service quality issues to support various objectives such as network availability and customer satisfaction.

II. Qualifications and Requirements

The requirements listed below are representative of the knowledge, skills, and/or abilities required:

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalency.

Experience IT networking preferred.

Experience using computers, computer programs, hand tools, specialized tools, ladders, and hardware.

Certificates in basic networking highly preferred.

Valid driver’s license issued within the United States

LANGUAGE SKILLS:

Ability to read, write, type, and communicate fluently in English. Ability to present information and reports to supervisors, other employees, and customers in a clear and logical manner that is easily understood.

TECHNICAL SKILLS:

· IT networking

· Experience with networking and hardware

· Experience in a network operations center

REASONING ABILITY:

Ability to perform troubleshooting and diagnostics

Ability to interpret and apply instructions, including technical information.

III. PHYSICAL REQUIREMENTS

The physical requirements listed below are representative of those that must be met by an individual to successfully perform the essential job functions.

MOVEMENT:

While performing the duties and tasks of this job, the technician may be required to stand for long periods of time; use hands to grasp or handle objects, tools, controls, or keyboards, reach with hands and arms; talk and hear. Must be able to work varying hours based on customer and company needs.

LIFTING AND VISION:

The field service technician must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift heavier objects. Close vision will be necessary to read small print, such as product serial numbers, computer screens, keyboards, instructions, etc. Distance vision, color vision, and the ability to adjust focus will also be utilized.

IV. WORK ENVIRONMENT

The work environment characteristics described here are potentially representative of those encountered by an individual performing the essential functions of this job.

The employee will be working around sensitive information and must be able to pass a background check, including fingerprint submission. Employee is required to work in a drug-free environment and pass pre-employment drug and alcohol test and subject to random and/or post-incident drug and alcohol testing.

CONDITIONS:

The working conditions are typical of a network operations service position.

V. Equipment/Tools

The equipment/tools listed are representative of those used by an individual performing the essential functions of this job:

· DVOM

· Electrical connection tools

· Computer

· Network connection testing equipment

· Motor vehicles

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Chattanooga, TN 37416: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Networking: 1 year (Preferred)

Work Location: In person