What are the responsibilities and job description for the Insurance Enrollment Specialist position at Blue Mountain Hospital?
Job Title: Insurance Enrollment Specialist
Employment Type: Full-Time
Department: Business Office
Reports to: Business Office Manager/Assistant Manager
About Us:
Blue Mountain Hospital is dedicated to providing exceptional healthcare services to our community. We are committed to ensuring that our patients receive the best possible care and support, including assistance with insurance enrollment and financial services. We prioritize creating a supportive and engaging work environment where staff feel valued, respected and motivated to contribute their best.
Position Overview:
Blue Mountain Hospital is seeking a detail-oriented and compassionate Insurance Enrollment Specialist to join our Business Office team. The successful candidate must align with Blue Mountain's culture, which prioritizes exceptional healthcare services for our community. This includes ensuring patients receive top-tier care and support through assistance with insurance enrollment and financial services. Our workplace fosters a supportive and motivating environment where staff are valued and respected. This position requires strong communication skills, expertise in insurance policies and procedures, and a dedication to delivering excellent patient service.
Key Responsibilities:
- Assist patients with insurance enrollment, providing information on available plans and eligibility.
- Verify patient insurance coverage and benefits through direct contact with insurance companies and online systems.
- Maintain up-to-date knowledge of insurance policies, procedures, and regulatory requirements.
- Collaborate with the billing department to resolve insurance-related issues or discrepancies.
- Educate patients on their insurance benefits and coverage options.
- Help patients complete necessary paperwork, ensuring accurate and prompt submission.
- Track and follow up on pending insurance applications and approvals.
- Provide exceptional customer service, addressing insurance and billing questions or concerns.
- Educate patients on Self Pay policy and process.
- Advise patients on the Healthcare Assistance Program (HAP) application and ensure completeness.
- Coordinate with the Self Pay committee to approve HAP applications.
- Participate in cross-training initiatives to support other roles within the department and contribute to a unified team effort.
Qualifications:
- Ability to align with our culture, showcasing commitment to teamwork, respect, and compassionate patient care.
- High school diploma or equivalent.
- Experience in insurance enrollment, medical billing, or a related field is a plus but not required.
- Strong knowledge of insurance plans, including Medicare, Medicaid, and private insurance.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and software, including Microsoft Office and insurance verification systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Bilingual skills (preferred but not required).
Benefits:
- Competitive salary based on experience.
- Comprehensive health, dental, vision and life insurance plans.
- Retirement savings plan with employer match.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.
- Supportive and collaborative work environment.
Join us at Blue Mountain Hospital and make a difference in the lives of our patients by helping them navigate their insurance options and ensure they receive the care they need.
