What are the responsibilities and job description for the Host / Hostess position at Blue Orchid Thai Cuisine LLC?
Job Classification
JOB CATEGORY: Tipped Employee
JOB TITLE: Host / Hostess
LOCATION: 1551 Riverside Ave, Jacksonville, FL 32204
REPORTS TO: Service Manager
PAY TYPE: Hourly, overtime eligible, full-time or part-time
Host / Hostess Job Scope
Perform duties to ensure guests have a great experience consistent with our brand by serving as the face of the business, by welcoming guests, and by supporting FOH activities as needed.
Host / Hostess General Responsibilities
• Demonstrate and promote our Core Values: (1) Safety: Be safe in your own work, contribute safety moments and safety suggestions. (2) Integrity: Always be honest, fair, and compliant to rules and regulations. (3) Service: Always know who you serve in your role, inside or outside the business, and relentlessly try to exceed their expectations. (4) Teamwork: Support others in need. Help everyone win.
• Conform to our appearance and grooming standards.
• Greet guests, seat them, provide them menus, and describe any specials.
• Keep an eye out for issues and/or guests in need, ensuring such concerns are immediately addressed.
• Manage table assignments for reservations and walk-ins while balancing Server workloads, quoting accurate wait times, and accommodating guest requests.
• Handle the take-out order process, including but not limited to: (1) Answering the telephone, (2) Inputting orders into our Point-of-Sale system, (3) Greeting take-out guests upon their arrival, (4) Bringing take-out orders to guests, and (5) Processing payment of take-out orders.
• Be informed of menu options: (1) Know menu choices, options, and ingredients. (2) Help guests make choices. (3) Promote daily specials, appetizers, desserts, and premium beverages. (4) Maintain an awareness of potential ingredient shortages in the kitchen.
• Execute all side-job duties as assigned by management.
• Encourage guests to participate in guest surveys.
• Demonstrate teamwork by supporting coworkers without regard to job titles or rank.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Perform other related duties as assigned by management.
Host / Hostess Qualifications
Education
• High school diploma or equivalent preferred
Experience and Skills
• Previous restaurant experience preferred
• Excellent oral communication skills
• Positive interpersonal skills required
• Must speak and read English fluently
Host / Hostess License/Certifications
• None
Host / Hostess ADA Information
Physical requirements:
- Must be able to speak, see, and hear
- Requires close and distance vision
- Walks and stands frequently
- Walks for long periods of time, possibly extended distances
- Frequently lifts/carries up to 20 pounds
- Occasionally lifts/carries up to 40 pounds
- Continually uses manual dexterity and gross motor skills
- Reaches hands and arms in any direction, keeling and stooping repeatedly
Host / Hostess Work Conditions:
- Indoor or outdoor
- Varied weather conditions
- With or near moving or mechanical parts
- With or near high temperature surfaces and liquids
- With or near toxic/caustic cleaning agents with fumes or airborne particles
