TOC (Technical Operations Center) Technician

Blue Rose Consulting Group is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations. This is an On-Site role in Ashburn, VA and is open to U.S. Citizens ONLY.

Successful candidates will be required to complete a full background investigation.

Work Schedule:

• Initial training (2–4 weeks): 1st shift (Mon–Fri, 0700–1530) across Ashburn, Springfield, and remote

• Post-training: 3rd shift (Tues–Sat, 2300–0730) onsite in Ashburn

• Candidates must be willing to support 2nd (1500–2330) or 3rd (2300–0730) shift

In this role, you will:

• Monitor applications, systems, and infrastructure across all environments

• Identify and escalate data center incidents following established procedures

• Provide real-time support and participate in bridge calls to restore services

• Troubleshoot and document incident timelines and resolutions

• Maintain SOPs, troubleshooting guides, and customer contact databases

• Conduct quarterly documentation reviews and contribute to knowledge base updates

• Support detection and prevention of recurring failures via monitoring and automation

• Coordinate and escalate issues across operational teams

REQUIREMENTS:

• 3 years supporting incident, problem, and change management in federal IT environments

• 2 years operating in high-visibility or mission-critical roles

• 3 years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager

• 3 years using ITSM platforms such as ServiceNow or BMC Remedy

• 3 years in large-scale MoM monitoring environments

• Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ, DB2

• Strong documentation and verbal communication skills

• Bachelor’s degree or 7 years of relevant experience