Strategic Planning and Performance, Principal

Your Role

Reporting directly to the Chief Information Security Officer (part of the IT executive leadership team), the Principle / Senior Principle of Strategic Planning & Performance is a critical part of Blue Shield's digitally-driven healthcare transformation journey. The Information Security, Risk and Operations team focuses on providing innovative, value added solutions and services while promoting security awareness and best practices across the enterprise. This role is the "glue" that binds the entire team together and executes against the mission of, simply put, making the team more effective. This role will partner with key stakeholders in the company including HR, Finance, key functional and lines of business leaders, and other IT executives and planning leaders to maximize effectiveness and delivery against key outcomes.

Your Work

This role comprises of several key areas in close partnership with the accountable executive and other similar roles within IT:

1. People Management
   • Headcount tracking (including diversity metrics) and assembling / making actions on headcount changes for the team
   • Training (who wants/needs to be trained on what; what programs are available for the team; tracking progress; use training budget)
   • Team Organization (helping optimize structure, maintaining career ladders, etc)
   • Recruiting (managing open roles, status on each, actively help market)
   • Onboarding (making sure new team members ramp up quickly with team-specific knowledge)
2. Team Engagement
   • The right ways to engage the team, social events, drive corporate citizenship, etc
   • The right cadence of all-hands, skip levels, open office hours, contests, etc
   • Champion and create mechanisms for an inclusive, diverse, and collaborative team culture
3. Financial Management
   • Working closely with the department of IT Business Operations and Finance as well as self-tracking to proactively suggest any changes needed / execute what-if analyses
4. Execution Tracking
   • Tracking success of the team, e.g. material for Exec dashboards against goals, compiling "wins"
   • Ensuring SMART goals and reporting on progress against goals for the team
   • Tracking "health" of team's products & services that others consume
   • Creating mechanisms to enhance "ways of working" / processes with our business stakeholders and external vendors
5. Collaborating
   • Creating simple and adopted methods to help us be more effective as a team (Teams channels, JIRA dashboards, shared drives, intranet sites, etc)
6. Communicating
   • Making sure communications are occurring within the team and across IT; partner with IT or enterprise-wide communication teams as needed
   • Ensuring the right executive-level interactions between the team and other parts of the organization
   • Partnering with internal and external communications team to amplify the external presence for the team (LinkedIn postings, attending conferences, etc) or internal blog posts, our own branding on internal team web sites, etc
7. Operations
   • Managing meeting agendas
   • Creating content/presentations as needed
8. BSC External Crisis Management (Organizing Blue Shield to Address 3^rd Party and Provider Cyber Security Issues)
   • Playing the Crisis Management Role and partnering with cross functional teams across the enterprise to assess potential impacts to business operations and customers during crisis situations with a technology component.
   • Encouraging the development and use of strong business resumption plans
   • Developing clear internal and external communication protocols
   • Fostering a culture of ongoing process improvement, using post mortem exercises to proactively improve internal crisis response artifacts and processes
   • Working with the business to rebuild existing business processes to ensure that we address failure points associated with 3^rd Party and Provider dependent processes when

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 10 years of prior relevant experience.
• Bachelor's degree or a minimum of 5 years experience in an IT or healthcare setting with similar responsibilities Requires a minimum of 5 years of experience interacting with or supporting more technically-oriented teams; data & analytics or other IT exposure a plus. Experience serving as "chief of staff" or "COO" type role preferred
• Clear communicator; requires the ability to succinctly assemble and communicate/present status updates or recommendations or other key messages to audiences ranging from middle management to senior executives. Adept at both structuring presentations and producing executive-level content
• Requires strong experience with communication and collaboration tools like Slack, Jira, web site creation, MS Office suite, Tableau, etc.
• Detail oriented; must take pride in end products
• Must be extremely organized and able to simultaneously manage multiple priorities across multiple tracks of work
• Ability to build and act as a trusted advisor to senior leadership including assessing opportunities and keeping a pulse on team health
• Strong independent judgment, problem-solving, critical and analytical thought leadership, including a "moral compass" and high integrity
• Possesses a process improvement mindset, fostering a culture of continuous improvement in process, communication and stakeholder engagement

Pay Range:

The pay range for this role is: $ 145970.00 to $ 218900.00 for California.

Notes:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.