Operations Manager

Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next Operations Manager position at Bluebird Lake Placid! We need an experienced hospitality expert who can work with our General Manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!

Website: https://www.bluebirdhotels.com/hotels/lake-placid

$70,000 annually

• Manage compliance with company or brand-established policies and procedures and any local, state, and federal laws and regulations
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Consult with the general manager to ensure that all guest service standards are met daily
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Recommend improvements that will improve the hotel's profitability by analyzing department performance and identifying problem areas
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• The high-quality care, well-being, and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
• Directly oversee the Front Desk, Reservations, Housekeeping, and Food & Beverage

• 3 years of experience working in a hotel or the hospitality industry required
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• Showcase exceptional organizational, communication, and problem-solving skills
• Must have a strong focus on putting the guest first with exceptional customer service experience
• You must have a high school diploma or GED
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service

Be where all the action is. Literally. Throughout all seasons, discover what makes Lake Placid an adventurer’s dream getaway. From action-packed water sports on Mirror Lake to big-time adventures on the Adirondacks, there’s something for everyone in this scenic region of Upstate NY. It’s a destination that’ll get your adrenaline going and jolt your senses. A place for go-getters and thrill seekers who want to be surrounded by the inspiring spirit of the Winter Olympic Games that took place here in 1932 and 1980. It’s where visitors can check out the iconic Legacy Sites. Visit the Olympic Museum. And meet people from all over the world who come to Lake Placid because they want to do something different and experience a bit of history while they’re at it.