What are the responsibilities and job description for the Lead CSR/Dispatcher position at BlueBird Plumbing?
Job Title: Lead CSR/Dispatcher
Company: BlueBird Plumbing
Location: Bozeman, MT
Job Type: Full-Time
Pay: $20.00 – $30.00 per hour (based on experience) Performance Bonuses
Expected Earnings: $60,000 – $90,000 per year (with bonuses)
About Us
At BlueBird Plumbing, we’re a passionate, customer-focused team redefining what it means to deliver high-quality service in the trades. We don’t just clock in and out—we show up to grow, serve, and make a difference.
We're looking for a motivated, experienced, and proactive Lead CSR/Dispatcher to join our high-performing team. If you’re driven by results, committed to learning, and thrive in a fast-paced environment, we want to talk to you.
What You’ll Do
- Manage 50–100 inbound and outbound customer calls daily
- Dispatch technicians efficiently based on location, skill set, and urgency
- Provide clear, professional communication with customers via phone and apps
- Monitor technician schedules and ensure timely dispatching
- Conduct follow-up “happy calls” to ensure customer satisfaction
- Review invoices for accuracy and resolve discrepancies
- Collaborate daily with managers and team leads to streamline operations
What We’re Looking For
- 2 years of customer service experience required
- Dispatch experience strongly preferred
- High school diploma or equivalent required
- ServiceTitan experience strongly preferred
- Strong communication and multitasking skills
- Reliable, proactive, and organized mindset
- Comfortable working in a fast-paced, team-based environment
Compensation & Benefits
- Base Pay: $20.00 – $25.00/hr for entry-level, $22.00 – $30.00/hr for experienced candidates
- Performance Bonuses based on KPIs and team results
- Annual Earnings Potential: $60,000 – $90,000
- Room to grow within the company
- Positive, supportive team culture
Why Work With Us?
We’re not your average plumbing company. At BlueBird Plumbing, your ideas matter, your hard work gets noticed, and your potential has no ceiling. We are growing fast—and want people who are excited to grow with us.
To apply: Submit your resume and a brief note about why you’re the right fit. We look forward to hearing from you!
Salary : $60,000 - $90,000
9-1-1 Dispatcher
Lake County -
Polson, MT