Application Support Analyst

This is a contract to hire opportunity. Currently, the role is onsite 5-days a week. This role is not open to C2C, OPT, or Visa consideration. No vendor support.

Key Responsibilities:

• Provide day-to-day application support and troubleshooting for internal tools and platforms, with a focus on PDF imaging and automation.
• Work with development teams on maintaining and modifying developer reports.
• Maintain and enhance existing automation scripts using PowerShell and other relevant tools.
• Support and optimize SQL queries and stored procedures.
• Assist with HTML and front-end adjustments where applicable.
• Utilize programming knowledge in Python, C , and Powershell scripting to resolve issues or develop small-scale tools.
• Collaborate with IT staff and end-users to analyze application functionality and identify areas for improvement.
• Create and maintain technical documentation and standard operating procedures (SOPs).
• Participate in cross-training with existing team members to ensure business continuity and knowledge transfer.
• Support project initiatives as needed, especially related to automation and system enhancements.

Qualifications:

• 2–5 years of experience in application support or a related technical role.
• Proficient in Python, C , SQL, Powershell, and HTML.
• Experience with PDF Imaging tools and automation scripting (e.g., PowerShell).
• Ability to read, troubleshoot, and support developer reports and custom scripts.
• Strong problem-solving and communication skills.
• Experience working in Windows environments and knowledge of batch and PowerShell scripting.
• Familiarity with ticketing systems and ITIL processes a plus.

Preferred Skills:

• Prior experience with imaging software or document processing platforms.
• Understanding of database structures and data integration.
• Basic knowledge of web applications and REST APIs.