What are the responsibilities and job description for the Assistant General Manager (AGM) position at Bluestem Hotel Torrance - Los Angeles?
Key Responsibilities
- Operational Support: Assist the General Manager in daily operations, ensuring the hotel runs smoothly and efficiently. This includes overseeing various departments and coordinating activities to optimize performance.
- Staff Management: Supervise and train hotel staff, ensuring they adhere to company policies and provide excellent customer service. This includes conducting performance reviews, one on ones and handling personnel issues.
- Guest Relations: Act as a point of contact for guests, addressing complaints and ensuring a high level of guest satisfaction. Monitor feedback and implement improvements based on guest surveys and reviews.
- Financial Oversight: Assist in financial management, including monitoring expenses and revenue. Help develop strategies to improve profitability, Sales and operational efficiency.
- Public Relations: Promote the hotel within the local community and industry, enhancing its reputation and visibility. This may involve networking with local businesses and participating in community events.
- Compliance and Standards: Ensure compliance with health, safety, and hospitality regulations. Maintain quality standards across all hotel operations.
Qualifications
- Education: A degree in Hospitality Management or a related field is preferred. Relevant certifications may also be beneficial.
- Experience: Typically requires 2-5 years of experience in hotel management or a related role, with a strong understanding of hotel operations and customer service.
- Skills: Strong leadership, communication, and organizational skills are essential. Proficiency in hotel management software and a good understanding of guest relations management are also important.
Flexibility: The job requires, afternoons, nights, weekend, holiday availability
Work Environment
The role involves working in a fast-paced hotel environment, requiring adaptability and the ability to handle unexpected situations. Assistant General Managers often work irregular hours, including weekends, nights and holidays, to meet the needs of the hotel and its guests.
Bluestem Hotel is a three diamond -family owned hotel for over 30 years in partnership with Choice Ascend Collection of Hotels - All unique with their own personality and service craftsmanship. A true lifestyle boutique hotel.
It’s services have elevated Bluestem to a top rated hotel in Torrance as reviewed in social platforms.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
Shift:
- 8 hour shift
Application Question(s):
- You must have Hotel Experience to apply for this job opportunity
Education:
- Associate (Required)
Experience:
- Hotel Leadership: 3 years (Required)
Language:
- Spanish (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Torrance, CA 90501 (Required)
Ability to Relocate:
- Torrance, CA 90501: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $25