What are the responsibilities and job description for the Team Captain position at Bluestone Lane?
Bluestone Lane is an Australian-inspired coffee & hospitality brand committed to providing environments where our guests or "locals" feel special through genuine connections, premium award-winning coffee, and healthy food. At Bluestone Lane, it's more than coffee, it's connection! Locals come to Bluestone Lane for their daily escape & to feel more connected in their communities.
Seeking friendly, customer service-oriented Supervisors for our Venice cafe! This is a daytime concept, supporting a great work / life balance.
What you'll do :
- Provide genuine connection and hospitality to each and every guest that enters the cafe
- Assist the General Manager in building a cohesive, efficient, and stable team
- Provide guidance, structure, and support to the team
- Master the Bluestone Lane art of making coffee on La Marzocco espresso machinery
- Follow, enforce, and train team members on the Bluestone Lane Steps of Service
- Maintain full knowledge of all menu items and ingredients, including limited time offerings, to provide guidance to guests on menu recommendations and potential allergens
- Accurately take guests orders and upsell items to achieve higher ticket totals
- Assist with packaging takeout items and working with 3rd party delivery drivers to ensure app orders are accurate
- Promptly and calmly address any guest issues
- Have a keen awareness of the store's financial performance, & help drive the efficiency and hospitality in the cafe to maximize and meet sales targets & average customer spend
- Assist with opening and closing the cafe
- Follow all health & safety standards to operate a clean and organized work space
Who you are :
Our teammates benefit from :
Working Environment : Working conditions are typically indoors in environmentally controlled conditions. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bluestone Lane is an Equal Opportunity Employer, committed to celebrating diversity within our teams. We encourage inclusive environments for all, where we respect and empower individuals. Visit us at bluestonelane.com to learn more about working on our incredible team.
Bluestone Lane utilizes the federal government's E-Verify program to determine employment eligibility. Please visit e-verify.gov for more information.
Salary : $27 - $28
