Front End Manager

PURPOSE: To oversee operations of a natural foods front of house; to meet the Co-op’s goals for sales, margin, labor and customer service, ensuring that the department contributes to the financial and social best interest of the Co-op; to promote the Co-op in accordance with its principles both in-store and in the community.

STATUS: Reports to General Manager; supervises front end staff

RESPONSIBILITIES

1. Customer Service

• Treat people fairly, consistently and with respect.
• Ensure efficient, informative and friendly service according to established customer service vision and standards.
• Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
• Ensure that communications are clear, direct and respectful
• Ensure the integrity of Bluff Country Co-op’s values in decision-making and interactions with others.
• Act as a model to all employees following the employee handbook.
• Provide attentive and courteous customer service

2. Front of House Operations

• Set performance, productivity, and service standards for all department staff.
• Evaluates department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Ensures that all department areas are clean, well ordered, safe for customers and staff, and meet health standards.
• Ensures that unsellable items are returned or otherwise properly disposed of, following established procedures.
• Monitor cooler and freezer temperatures, inform departments of concerns, follow established procedures for repairs.
• Ensure accurate execution of marketing and promotional strategies by Front End staff.

3. Supervision

• Employ the integrity of Bluff Country Co-op’s values and Manager’s Code of Conduct in decision making and interacting with others.
• Hire qualified applicants following established policy.
• Ensure on-the-job training.
• Organize meetings of department staff and communicate policy changes.
• Document performance problems, provide coaching, feedback, and disciplinary conversations with staff.
• Conduct performance evaluations and take corrective action as needed, up to and including termination.
• Recommend pay raises within the department payroll budget and co-op pay scale.

4. Safety & Security

• Ensure department’s compliance with all state and federal food safety laws.
• Maintain department equipment in working order. Troubleshoot problems and arrange for repairs following established procedures.
• Assure department’s compliance with all policies in the Co-op’s Safety & Security binder.

5. Other Duties

• Participate in Management Team meetings as requested and storewide meetings.
• Procure and maintain current Food Manager Certification with the State of Minnesota.
• Serve as Manager on Duty as needed.
• Visit other stores for price comparisons, product and merchandising ideas for the Front End department.
• Work with the Owner Services Coordinator as needed for Owner Drives, Owner Appreciation and other events or cashier training related to ownership.
• Perform other tasks assigned by the General Manager.

QUALIFICATIONS

• Supervision experience--hiring, training, evaluating.
• Experience developing systems and procedures.
• Experience serving the public; exemplary customer service skills.
• Ability to handle multiple demands.
• Calmness under pressure, with ability to follow procedures in high-pressure situations.
• Ability to project an outgoing, friendly personality.
• Excellent communication skills with customers and co-workers: good listening, clear instructions.
• Familiarity with co-op products.
• Attention to detail, accuracy.
• Willingness to work weekends and evenings and regular, predictable attendance.
• Willingness and ability to learn and grow to meet the changing requirements of the job.

BENEFITS

• 20% employee discount
• Paid time off
• Paid breaks
• Flexible spending account (after 9 months of employment)
• Retirement account
• Ongoing paid training
• Free massage
• YMCA discount

APPLICATION INSTRUCTIONS

Apply Online: www.bluff.coop/careers
Submit your application on our website! Be sure to include your resume at the end of the application.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $17 - $22