What are the responsibilities and job description for the Hotel Guest Service Representative - Courtyard Olympia position at BMI Hospitality Management?
Do you want to work for a great company with competitive benefits and pay? The Courtyard by Marriott Olympia is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses of up to $600 per month
- 401k with match offered after qualification period
- Employee discounts at Marriott Hotels worldwide
- Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
- Washington State Paid Sick Leave
- Vacation time accrued based on hours worked
- Free parking
- Overtime pay for holidays worked. Ten holidays per year
Job Description:
- Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and assists guests with directions and area activities
- Controls and records financial transactions
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes to and maintains communication sources such as shift pass down emails to enhance hotel communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
- Strong computer skills
- Efficient use of standard computer equipment including a keyboard
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
Salary : $200