Field Service Engineer

BMT USA is a leading manufacturer of sterilization equipment for a range of industries and organizations, including Pharmaceutical, Biotech, Laboratories, food processing facilities and Universities. Our equipment plays an important role in protecting human health by ensuring the quality and safety of pharmaceutical products and scientific research.

Job Description :

BMT USA is hiring for the position of Field Service Technician in the greater New England region. Candidates who are hired for this role may be required to travel up to 50% of the time to work on-site at client locations performing the following duties :

• Assemble equipment, including small to large structures, system components, and low voltage control systems.
• Perform initial system startup, quality testing, and customer training of new equipment.
• Perform preventive and corrective maintenance on established BMT USA equipment in the field, including troubleshooting issues, repairing or replacing defective parts, rewiring or reassembling system components, and calibrating equipment.
• Coordinate with onsite contractors to ensure the proper electrical connection of new equipment.
• Ensure a positive customer experience by providing timely service, effectively communicating, and efficiently resolving issues.
• Effectively communicate with clients via phone, email, and in person to provide status updates, diagnose and troubleshoot problems, and deliver direction or assistance for equipment operations.
• Develop and maintain service documentation, including maintenance service reports, IQ / OQ documentation, and other service documentation.

Key Skills & Attributes :

The ideal candidate for this position will possess the following skills and Attributes :

Required Experience and Education :

To qualify for the position of Field Service Technician at BMT USA, candidates must posses the following experience or level of education :

Job Location & Work Environment :

Candidates who are hired for this role will be home based in the greater New England region and will be located within 1 hour of major airport. 50% of your time may be spent traveling to other states to perform on-site work.

Onsite locations include new construction and existing facilities. Some work may be performed in a “clean room” environment.

Safety :

BMT USA is committed to the health and safety of our employees, and thus expects all employees to perform their duties while maintaining a safe, cooperative, and productive work environment.