BMW Genius

As the world's leading premium car brand, BMW is known worldwide for its outstanding customer service.

How do we achieve this?

Through employing people who understand innovative products and premium service.

BMW prides itself on creating automotive roles that build memories and long fulfilling careers. We understand the importance of customer satisfaction and extend that same value to our employees. At BMW of Brooklyn, you can expect to work on a team of dedicated and professional individuals. Our state-of-the-art facility provides an excellent working environment for our team and customers.

LAUNCH YOUR CAREER WITH BMW of Brooklyn:

Have you been considering a career in the automotive industry and are wondering how to break in? Do you have prior experience working in a fast-paced retail environment? Are you passionate about delivering a unique customer experience? If you answered yes, we want to talk to you.

BMW of Brooklyn is looking to expand our sales force. We are searching for a passionate, motivated, and collaborative BMW Genius to join our team. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

We are seeking an Individual with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. BMW of Brooklyn seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

RESPONSIBILITIES:

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase

• Supports the client advisor in product related tasks and activities

• Greets customers in the sales department

• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs

• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution

• Fully explains the application and benefits of vehicle features in both the sales and service environments

• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes

• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time

• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings

• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits

• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

• Maintains high ethical standards and a professional appearance at all times

WE OFFER:

• Medical
• Dental
• Vision
• Life Insurance
• 401k Plan with match
• Paid time off