What are the responsibilities and job description for the Loan Operations Client Processing Representative I position at BNY?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Loan Operations Processing Representative I to join our Loan Administration Services team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required).
In this role, you’ll make an impact in the following ways:
- Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner
- Performs complex operational tasks in a product or functional area
- Conducts independent analysis and policy interpretation
- Performs complex, manual processing of updates to client accounts or company records
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks
- Identifies, investigates and resolves problems in client accounts or company records
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations
- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional
- Responsible for the quality and completion of own work
To be successful in this role, we’re seeking the following:
- High school/secondary school or the equivalent combination of education and experience is required
- Bachelors degree preferred
- 5-7 years of total work experience preferred
- Excellent communication and writing abilities
- Attention to detail
- Ability to self-manage, prioritize, and execute workload
- Excel experience - functional with spreadsheets and basic navigation including basic formulas
- Prior payments processing experience preferred
- Prior mortgage loan processing experience desired
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
