Customer Insights Specialist

Hiring Company:

Delicatessen Services Co., LLC

Overview:

Support the Customer Insights efforts by providing retailer, consumer purchasing, product sales analysis and reports that are used to support the objectives of both Boar’s Head and our retail partners. This support will include, but not be limited to, sales tracking, assortment analysis, distribution reviews and promotional performance.

Job Description:

Essential Functions

• Identify business trends and drivers and communicate findings.
• Synthesize/analyze syndicated, internal, and retailer data to support the business needs of Boar’s Head and the assigned retailer sales teams.
• Extract retail sales data from internal systems and organize them for the audience according to accessibility privileges.
• Leverage third-party data resources to broaden perspective and identify opportunities; third-party resources include Circana syndicated data and Home Scan Panel, Nielsen TDLinx and Spectra geography attributing and targeting, retail performance tracking, and Numerator Promotions ad collection.
• Develop presentations that tell a story of opportunities and solutions to prompt action.
• Prepare key opportunities, scorecards, and promotional effectiveness analysis for both Boar’s Head and appropriate retailer sales teams
• Present insights and presentations to internal sales and marketing.
• Work independently or collaboratively to complete tasks and projects.
• Perform all and any other tasks assigned by Boar’s Head management personnel
  
  
  

Education And Experience

• Bachelor’s Degree (in Business Administration, Marketing or a closely related field) preferred.
• Minimum 1-year experience in the Consumer Products Goods industry in an analytical/category management role preferred.
• Experience with syndicated data (Circana and/or Nielsen) and analysis background preferred.
• PC Keyboard, Word, Excel, PowerPoint, Tableau.
• Strong reading and writing comprehension skills, previous business writing curriculum preferred.
  
  
  

Industry-Specific Knowledge, Skills & Abilities Needed

• Proficiency with Microsoft Office Suite including advanced skills in Microsoft Excel and PowerPoint preferred.
• Experience pulling and analyzing syndicated sales data/POS is preferred.
• Experience with advanced analytics tools is preferred.
• Experience with shopper data (loyalty card or panel) is preferred.
  
  
  

Functional/Job-Related Knowledge, Skills & Abilities Needed

• Work Planning, Organization & Execution - ability to prioritize and manage multiple tasks while meeting set deadlines.
• Strategic and Analytical Thinking – analytical approach to information gathering, report creation, trend identification, insights development, and communication of recommendations.
• Analytical Curiosity - hunger to learn, understand why, and seek opportunities for both business and personal growth.
• Continuous Process Improvement - effectively analyze processes for quality and improvement
• Strategic Planning – ability to interpret and develop strategic plans, converting corporate programs into volume/dollar projections.
• Problem Identification & Resolution - Ability to understand, resolve, and correct situations with internal teams, sales, and customers.
  
  
  

Language Skills

Ability to speak, read, and write using the English language.

Reasoning Ability

This position requires the ability to work independently, exercise good judgment, and be proactive. The candidate must also maintain confidentiality to ensure that the integrity of the Boar’s Head Brand is not jeopardized.

Working Conditions

• Office environment
• Limited overnight travel, up to 10%
  
  
  

Location:

Sarasota, FL

Time Type:

Full time

Department:

Business Insights