What are the responsibilities and job description for the Service Writer position at Boaters World Marine Centers?
Description
The Service Writer position at Boater’s World Marine Centers contributes significantly to the overall customer experience by creating and strengthening relationships with Boater's World customers that require parts and service work performed by creating a professional and customer-centric experience that builds trust, inspires confidence, promotes repeat business, and fosters profitable transactions.
Duties and Responsibilities:
Customer Service
- Maintains a neat and professional appearance
- Create and strengthen relationships with customers by creating a customer-centric experience
- Assist all customers in need, regardless of department (sales, service, or parts)
- Maintain a tidy workspace
- Inform management of customer service opportunities
- Enhances organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.
Service Writing
- Ascertains vehicle problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
- Adhere to all Boater's World Marine Center rules and State regulations regarding repair order processing
- Develops accurate estimates by costing materials, supplies, and labor, calculating customer's payment.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; and entering RO into Lightspeed.
- Inform service customers of work status (completed, additional work approvals, etc)
- Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work
- Facilitate sublet work orders
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- Previous experience as a Service Writer, preferably in a Marine or Powersports dealership is preferred but not required.
- Familiarity with basic combustion engine operation and parts is preferred but not required
- Knows and understands general boating products and vehicles
- Can demonstrate good ability to learn and operate new computer systems
- Ability to follow established policies and procedures, as defined by management
- Able to effectively multi-task several job functions at once
Working Conditions
- Shop environment with potential physical hazards, as well as substantial office conditions
- May be required to work more than 40 hours
- Physical Requirements
- Ability to sit for extended periods of time
- Lift up to 50lbs
- Routinely kneel-down, bend-over, and reach to high shelves