What are the responsibilities and job description for the Product concierge position at Bobby Rahal Automotive Group - Pittsburgh?
As we continue to grow, Bobby Rahal Motorcar is looking for a Product Concierge to join our Sales team! We are offering a $1,000 sign-on bonus to the right candidate!
Position Overview
The ideal candidate for Product Concierge performs outstanding interactive vehicle deliveries after purchase, ensuring the customer has full knowledge of their vehicle's operation and is comfortable with their personalized settings.
This is an ideal position for someone who has short-term goals of working as a Sales Consultant!
In order to best serve our clients, this position works a Sales schedule, which includes some evening and Saturday daytime availability.
Who would I interact with?
The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.
What are the day-to-day responsibilities?
- Assesses customer knowledge and priorities to personalize delivery.
- Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
- Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
- Resolves customer inquiries for vehicle technology issues.
- Directs customers to additional information resources.
- Assists customers at the service drive.
- Trains the sales / service staff on key technologies and how to best explain and demonstrate them to a customer.
- Answers product questions on the telephone and during walk-ins.
- Trouble shoots vehicle technology features.
- Give other team members a helping hand with their duties, as needed.
What are the requirements for this job?
- Detail oriented and excels in a fast-paced, results driven environment
- Ability to speak effectively before groups of clients or employees or organization
- Professional and friendly skills with a passion for customer service
- Strong computer skills, to include Microsoft Office Suite
- Ability to multi-task
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- High School Diploma or equivalent required, secondary schooling preferred
- Successfully pass a pre-employment background and driving record check
We offer career advancement opportunities, along with excellent pay programs, benefits, vacation, 401K, team member discounts, and unlimited superior training.
Apply Today! Qualified Product Concierge candidates will be contacted by our HR Team right away!
Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.
Job Posted by ApplicantPro
Last updated : 2024-08-04
