Service Advisor

Description/Responsibilities

 Job Description

We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians.  The Service Advisor’s responsibilities include greeting customers, listening to requests, scheduling appointments, and estimating costs.  The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.  You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities

• Greeting Customers
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
• Using your knowledge of products and services to sell or provide in-depth information about available part and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cast savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements/Benefits

Requirements:

• Experience in the automotive field is advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.

Benefits:

• Competitive Compensation
• Health Insurance
•  Vision Insurance
• Company paid Dental and Life Insurance
• PTO – full and part time see location for details.
• 401k with generous company match
• Product and service discounts
• Unlimited car wash