What are the responsibilities and job description for the Alumni Coordinator position at Boca Recovery Center?
- Intake Oversight:
- Review intake forms completed by Behavioral Health Technicians (BHTs) to ensure accuracy and completeness of contact information, phone number, and email for the patient and emergency contact along with the appropriate releases.
- Verify and update patient contact information and emergency contacts as necessary.
- Address any discrepancies or missing information promptly and notify the Director of Operations for corrective action if recurring errors are identified.
- Alumni Program Management:
- Develop and implement strategies to enhance alumni engagement and participation.
- Conduct one weekly alumni group with a Master Level licensed therapist present, focusing on relevant recovery and relapse prevention topics.
- Coordinate one (H&I) commitment per week after clinical hours. Alumni Coordinator must be present.
- Foster relationships with alumni by providing ongoing support, encouragement, and resources during and after treatment.
- Relationship Building:
- Establish professional relationships with current patients to facilitate seamless transitions into the alumni program upon discharge.
- Maintain regular communication with alumni through phone calls, texts, emails, and in-person meetings to offer support and encouragement.
- Serve as a liaison between alumni and the treatment center, addressing any concerns or needs promptly and effectively.
- Reviews and Feedback:
- Encourage alumni and family to leave reviews on the facility's Google Business profile to enhance its online reputation and visibility.
- Obtain a minimum of five reviews per week from alumni or family to showcase the effectiveness of our programs and services.
- Aftercare Support and Compliance:
- Utilize the alumni dashboard in Salesforce to track and manage follow-up tasks and aftercare activities.
- Ensure compliance with Joint Commission aftercare standards by maintaining regular contact with alumni for at least one-year post-discharge.
- Collaborate with the clinical team to provide ongoing support and resources to alumni as they navigate life after treatment.
Scheduling Coordinator
Trilogy Health Services, LLC -
Wabash, IN
