Regional Executive Director

The opportunity – Regional Executive Director

As a Senior Member of our client’s team, the Regional Executive Director will drive the business model to secure long-term client relationships, achieve commercial goals, and uphold service quality. To foster exceptional engagement and a “one team”, “can do” culture, the Regional Executive Director will cultivate high-performing teams. They will influence, collaborate, and communicate effectively through the client’s dedicated supply chain and Centre of Excellence teams to develop best-in-class solutions for their clients.

Key Responsibilities:

The Regional Executive Director will be accountable for building the capability and capacity across North America to ensure:

• Customer satisfaction, retention, and strong relationship management
• Regional growth with new customers and organic expansion with current clients
• Legal compliance and robust business performance
• Development and leadership of high-performing teams
• Strong commercial performance
• Effective risk management and administrative oversight
• Active community engagement and serving as a senior representative for the client

Key Activities:

• Oversee a team of Account Directors, fostering long-term client relationships and achieving commercial objectives while delivering excellence in FM and workplace services.
• Build strategic relationships with new clients, positioning the client for new project tenders, focusing on markets in New York, Atlanta, and Houston.
• Drive revenue and profit growth to align with the company’s ambitious expansion goals.
• Plan and coordinate business strategies to penetrate new markets.
• Exhibit a responsive, professional, and strategic approach to managing remote teams and regionally distributed clients, promoting enhanced service delivery and identifying client opportunities.
• Enforce robust governance structures and ensure compliance with company-wide organizational priorities.
• Monitor and report on regional operational performance.
• Present a comprehensive view of change impacts and interventions, including managing significant change projects such as new client contract mobilizations.
• Lead cross-functional projects and initiatives that contribute to growth and value within the existing client portfolio as well as securing new business.
• Ensure exceptional P&L commercial performance and optimize variable expenditures and net contributions.
• Maintain and strengthen customer relationships for long-term success.
• Safeguard the safe and effective delivery of workplace services and FM operations across multiple regional sites.
• Lead relationship management across a portfolio of clients and key stakeholders.
• Elevate opportunities that reinforce the client’s reputation for delivering outstanding FM experiences and comprehensive building management solutions.
• Leverage your professional network to enhance business growth.
• Continuously develop and innovate service offerings.
• Achieve business KPIs set on an annual basis.

Qualifications / Key Skills:

• Extensive experience in FM and workplace services
• Degree-level education, ideally in Business or Engineering
• Well-established network within the FM industry
• Experience in working across international markets
• Strong persuasive and influential capabilities across a broad range of stakeholders
• Proven ability to innovate and successfully implement change projects
• Effective communication and presentation skills to drive results
• Demonstrated entrepreneurial spirit and commercial insight