Sales Supervisor

Purpose and Objective

AMIRI is looking for a charismatic Sales Supervisor for its retail location in The Forum Shops! The AMIRI Sales Supervisor is responsible for delivering quality client service, act as a positive role model to the team, and assist Management in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team.

Duties of the Sales Supervisor at AMIRI include, but are not limited to:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
• Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products.
• Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, wrapping merchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
• Keyholder; opening & closing procedures.
  
  

Knowledge, Skills, And Ability Requirements

• 2 years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment).
• Willingness to adhere to all company policies, procedures, regulations, and standards.