What are the responsibilities and job description for the Customer Service Assistant position at Bold Business?
A company is looking for a Customer Service Virtual Assistant to ensure a positive customer experience through various support channels.Key Responsibilities : Respond to customer inquiries via email, chat, and social media in a timely and professional mannerTroubleshoot customer issues and find satisfactory resolutionsMaintain detailed records of customer interactions and transactionsRequired Qualifications : Proven experience in a customer service roleHigh school diploma or equivalent; associate's or bachelor's degree preferredReliable internet connection and a quiet workspaceExperience with CRM software (e.g., Salesforce, Zendesk) is a plus