What are the responsibilities and job description for the PBX Operator position at Bon Secours Mercy Health?
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
The hospital operator serves as the first point of contact, receiving internal and external calls, and offering service and assistance in a positive manner.
Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform a broad scope of technical operations of the telecommunications system including:
Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
The hospital operator serves as the first point of contact, receiving internal and external calls, and offering service and assistance in a positive manner.
Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform a broad scope of technical operations of the telecommunications system including:
- Coordinate with departments for telephone repairs, moves and/or changes
- insure callers on procedures for Voice mail, paging, help desk questions, etc.
- Maintain all paging equipment and emergency radios
- Maintain physician log sheets and daily emergency activity log book
Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
Operator
PTC ALLIANCE LLC -
Beaver, PA
