What are the responsibilities and job description for the Yogurt Mountain BAM Associate position at Books-A-Million?
Reporting to the Store Manager, the Yogurt Mountain Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, assist in the daily cleaning of the store, and assist the Store Manager and Shift Leads as needed.
Roles and Responsibilities
- Provide customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
- Sales of all products, offer point of sale initiatives, including frequency programs and other company sponsored initiatives.
- Product delivery and placement on to the sales floor in accordance with merchandising guidelines and timelines.
- Recover the dining room during each shift, including, but not limited to cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
- Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
- Other duties as assigned including, but not limited to receiving shipment, closing duties, product prep duties and restroom cleanliness
Qualifications and Education Requirements
- High School diploma or equivalent
- Previous foodservice experience preferred
Preferred Skills
- Computer and cash handling
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time.
- Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
- Must be able to lift objects up to 40 lbs. with or without assistance.
- Must be able to communicate using speech, sight, and sound with or without assistive device.
- Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.