What are the responsibilities and job description for the Customer Service Manager position at Boot Factory Outlet?
Description
If you are an experienced retail professional looking for an exciting opportunity to lead a team and drive sales, then we need to meet!
Our Customer Service Managers make an incredible impact everyday - on our customers, our teams and our company. They lead, guide, teach, merchandise, process shipment, inspire, manage product, replenish, problem solve and more - in short, they truly are the heartbeat of our success.
This position is full time, our store is open 7 days a week, shifts and hours will vary. The CSM will assist the General Manager in the daily operations of the store. This includes the responsibility of assisting the store in achieving its sales goals, meeting merchandising standards, employee questions or issues, and delivering operational excellence through effectively leading a team and providing each of our guests an exceptional experience. This position is a “working manager” position and is expected to be working the sales floor.
Full time position and a competitive hourly wage with monthly bonus opportunities -
$500 bonus after six months of employment, full benefit package, employee discount and free pair of boots.
Essential Responsibilities:
- Ensure that each Guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of service.
- Managing the daily operations of the overall customer service experience.
- Ensures sales team is strategically staffed and placed for enhanced productivity. 4. Provide guidance and feedback to help others strengthen specific selling and product knowledge. 5. Setting customer service goals for team members and helping them reach those goals.
- Interacting with customers and handling customer queries and complaints in a timely manner.
- Staying current on the latest industry trends and techniques.
- Effectively communicates with company leadership team, as needed.
- Review and improve organizational effectiveness by enforcing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
- Exemplify and uphold standards of excellence, integrity, and ethical principles.
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Recruit, onboard, and train sales team to achieve sales, profitability, market share, and business plan objectives.
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the reputation of the store by ensuring all activities associated with the store are ethical.
- Management of all office tasks including management of receiving, inventory, and payroll and scheduling best practices.
- Adhere to all company policies, procedures and practices including signage, pricing, and loss prevention.
- Any other duties as assigned by management.
Requirements
Essential Physical Requirements and Qualifications: (Lifting up to 40 pounds, bending, climbing, reaching, and standing/walking for the entire shift)
- Ability to communicate with associates and guests.
- Ability to read, count and write to accurately complete all documentation.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders, when needed to retrieve stock.
- Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds.
- Ability to work varied hours/days as business dictates.
Salary : $500