What are the responsibilities and job description for the Customer Relations Representative position at Bossard Americas Job Board?
Essential Duties and Responsibilities include the following:
- Review and manage Open Order Reports and associated expedites.
- Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
- Expedite internally to assure shipment of customer orders.
- Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
- Informs shipping of packing or labeling requirements for customer shipments.
- Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
- Assist quality/purchasing on rejected parts.
- Monitors quality documentation and verifies that all pertinent documentation has been loaded into customer quality tracking system.
- Works with warehouse to assure parts are flowing through warehouse as needed.
- Assures parts are quoted by constant communication with purchasing.
- Communicates with Kit and Assembly Supervisor on hot jobs and incoming orders.
- Manages quotes.
- Assists Sales in placing orders as well as monitoring them through the delivery process.
- Other duties may be assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new work structures, processes, requirements, or cultures.
- Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction.
- Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
- Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
- Managing Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Education and/or Experience
Associate Degree and 1-2 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze and interpret general business periodicals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports & business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, employees of the organization, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent. Ability to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram from. Ability to deal with problems involving several concrete variables in standardized situations.
Computer/System Skills
To perform this job successfully, an individual should have Intermediate knowledge of:
- Microsoft Office Suite (Word/Excel/PowerPoint)
- Outlook
- Company specific programs
Certificates, Licenses, Registrations
- Current valid driver’s license
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Essential Duties and Responsibilities listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements
Some travel is required; up to 25%
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee must regularly lift and/or move up to 15 pounds and occasionally up to or over 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment
The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work conditions are that of a normal office setting. The noise level in the work environment can range from quiet to moderate.