Global Product Senior Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Product Analyst in the Digital Collaboration portfolio, you will play a vital role in helping BCG deliver seamless, secure, and high-performance digital collaboration experiences for our global workforce. You’ll work across a portfolio that includes the M365 ecosystem including MS Teams, Planner, and more.

In this role, you will work directly with the Product Owner, collaborating on discovery, backlog management, sprint readiness, user feedback synthesis, and adoption insights. Your efforts will help shape how BCG teams connect, collaborate, and share ideas, whether in one of our global offices, work from home or on the go.

Key Responsibilities Include

• Strategy & Planning
• Stay current on new product releases and feature updates, assessing relevance and incorporating them into the product backlog to ensure alignment with team goals and user needs.
• Conduct competitive benchmarking and emerging market scans—particularly across GenAI collaboration tools—to inform product strategy and innovation.
• Contribute to strategic planning efforts, including drafting initiative memos and supporting coordination and execution of Big Room Planning (BRP) sessions.
• Execution & Optimization
• Support backlog grooming and sprint readiness by writing and refining user stories, validating business and technical requirements, and ensuring clarity and completeness for development teams.
• Manage and synthesize user feedback, adoption metrics, and behavioral insights to inform prioritization, drive continuous improvement, and contribute to data-driven product decisions.
• Track, analyze, and report on platform KPIs—including usage, performance, accessibility, and user satisfaction—surfacing insights and identifying opportunities for optimization.
• Coordinate and execute user acceptance testing (UAT); troubleshoot, document, and escalate bugs and usability issues, ensuring timely resolution.
• User Engagement & Support
• Provide guidance and support to end users by answering tool-related questions, offering best practice recommendations, and helping them optimize their experience and efficiency with product features.
• Support the creation of user enablement content such as training decks, how-to guides, onboarding materials, and knowledge articles to drive adoption and ease of use across a global user base.
• Collaboration & Communication
• Collaborate cross-functionally with engineering, data analytics, change and communications, security, and other stakeholders to support smooth product releases, enablement, and alignment on shared goals.
  
  

YOU’RE GOOD AT

• Building trust as a product ambassador by addressing user and stakeholder concerns promptly, championing secure, inclusive, and effective use of collaboration tools.
• Guiding users on how to confidently navigate platforms and tools, supporting their needs with clarity, empathy, and practical enablement.
• Collaborating with product owners, engineers and other squad members to support agile delivery—participating in sprint planning, backlog refinement, and retrospectives.
• Gathering, synthesizing, and surfacing user insights to shape thoughtful improvements to features, experiences, and support materials.
• Creating and maintaining structured documentation for user stories, requirements, knowledge articles, and user enablement material.
• Spotting pain points or inefficiencies in user workflows or digital journeys and proactively sharing actionable recommendations with your team.
• Communicating clearly with technical and non-technical stakeholders, ensuring alignment and transparency across cross-functional teams.
• Thriving in fast-paced, collaborative environments—staying organized across multiple priorities while balancing long-term vision with daily execution.
  
  

What You'll Bring

• 4-6 years of experience in a product analyst, business analyst, or junior product role—ideally within digital platforms or collaboration tools environments.
• Familiarity with collaboration tools such as Microsoft Teams, Planner, and the broader Microsoft 365 suite—or a strong interest in learning them.
• Working knowledge of Agile methodologies, with hands-on experience using Jira or similar tools for backlog and workflow management.
• Strong analytical skills with the ability to interpret data related to platform adoption, user behavior, and system performance to generate actionable insights.
• Clear and effective communicator, able to translate technical topics into user-friendly language across written and verbal formats.
• A curious mindset and active interest in emerging collaboration trends, including generative AI.
• A proactive, collaborative attitude with a growth mindset and the ability to thrive in a fast-paced, high-impact team setting.
• Bachelor’s degree in a relevant field such as business or information technology
  
  

Who You'll Work With

• Your squad teammates including the product and engineering
• Digital Collaboration portfolio teams
• Cross-functional teams including User Experience, Change & Communications, Security, Enterprise Architecture, and Data Analytics
• Stakeholders across regions to capture needs and help support consistent experiences globally
• Users across BCG to gather feedback and champion digital collaboration improvements
  
  

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role is $95,000.00 - $116,333.33
  
  

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All Of Our Plans Provide Best In Class Coverage

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.